Holiday Promotion on Facebook - Click here to learn more

Contact Us

International Headquarters

475 N. Martingale Road
Suite 1100
Schaumburg, IL
USA 60173
Tel: 1-847-439-7821
Fax: 1-847-593-1734
Customer Service:
1-800-831-9242

Worldwide Offices

To contact Ally Commerce for order assistance (e.g., questions related to orders, returns, or shipping for Thermos.com products), call 888-253-0520 or email orders@shopthermos.com.

To contact Thermos L.L.C. regarding warranties, brand inquiries, product information, or other:

475 N. Martingale Road
Suite 1100
Schaumburg, IL 60173 USA
Tel: 1-847-439-7821
Fax: 1-847-593-1734
Customer Service:
1-800-831-9242

To contact our affiliated offices or distributors, please select from the list below:

Australia

Thermos Pty Ltd
Suite 1.04, 21 Solent Circuit
Baulkham Hills NSW 2153
Australia
Tel: 011-61-2- 8853 5400
Fax: 011-61-2- 8853 5499
E-mail: Email Service

Asia

Thermos Hong Kong Ltd.
Unit 705, 7/F, Grandtech Centre
No.8 On Ping Street
Shek Mun, N.T.
Hong Kong
Tel: 852-2608-0880
Fax: 852-2608-0886 

Thermos K.K.
Mita NN Bldg 21F.
4-1-23 Shiba
Minatoku, Tokyo 108-8405
Japan
Tel: 81-3-5730-0132
Fax: 81-3-5730-0131

Crown Manufacturing Corporation (Thermos Taiwan)
8F-1, No. 2, Section 1, Fu-Shing South Road
Taipei, 104
Taiwan
Tel: 886-2-8771-8696
Fax: 886-2-8771-6196

NS Thermo (Malaysia) Sdn.Bhd.
No.1&2, Jalan TP3,
Taman Perindustrian Sime UEP,
47620 Subang Jaya,
Selangor, Malaysia.
Tel: 03-8021 6626
Fax: 03-8021 6636
Email: customerservice@thermos.com.my

Top Thermo Mfg. ( Malaysia ) Sdn. Bhd.
Lot 64565, 4 1/2 Miles
Jalan Kebun, Section 36
40470 Shah Alam
Selangor Darul Ehsan
Malaysia
Tel: + 60-3-51613196
Fax: + 60-3-51611692

Thermos (China) Housewares Co. Ltd.
No. 55, Jin Yang Road
Kunshan Development Zone
He Feng Complete Industrial Area
Kunshan, Jiangsu
China
Tel: 86-512-5767-9888
Fax: 86-512-5767-6768

Thermos (Singapore) Pte Ltd
16 Arumugam Road
#05-02 Lion Building D
Singapore 409961
Tel: 65-6749-4100
Fax: 65-6749-2969
Email: customerservice@thermos.com.sg

Canada

Canadian Thermos Products Inc.
475 N. Martingale Road
Suite 1100
Schaumburg, IL 60173
Tel: 416-757-6231
Toll Free: 1-800-669-7065
Fax: 416-757-6230
Email: customerservice.canada@thermos.com

Europe

alfi GmbH - Germany, Austria, Switzerland
Ernst-Abbe-Str. 14
97877 Wertheim
Germany
Tel.: (49) 9342 877-0
Fax.: (49) 9342 877-160
E-Mail: Email Service

BHL Group Ltd.
1-2 Lockwood Park
Leeds, United Kingdom
LS11 5UX.
Tel: 0113-276-3456
Fax: 0113-276-3457
Consumer Help Desk: 0113 276 3450
E-Mail: Email Service

N.V. Billiet Trading Company - BTC - Benelux, France and Iberica
Industriepark Noord
Bevrijdingslaan 13-15, B-8700
Tielt, Belgium
Tel: (32) 51-40-27-94
Fax: (32) 051-42-39-88

South America

TDP CORP S.A. (Peru)
Administrative Office
Av. Juan Pablo Fernandini No. 952
Lima 5 - Perú
Tel: 511-659-5959
Email: servicioalcliente@tdpcorp.com.pe

Importadora y Distribuidora KW SPA (Chile)
El Rosal 4560, Huechuraba
Santiago, Chile
Tel: 5-622-870-4320
Email: csilva@pelp.cl