Returns Policy

We’re dedicated to making life on the go easier, more spill-proof and enjoyable, which is why we test all our products to ensure that you’re getting the highest quality tumblers, mugs and storage items available. We want you to love your Thermos products, but if you’re dissatisfied for any reason, we want to make it right.

If you’re unhappy with your purchase, please take the following steps:

  1. Contact us via email ([email protected]) within 30 days of delivery to return your item(s). Please include your Order ID and reason for your return in the email for documentation purposes

  2. During the returns period, we will respond with authorization and instructions for returning your item(s)

  3. For a full refund, the product needs to be returned in resalable condition

  4. Your refund will be credited back to the original method of payment in the amount of your original purchase price. Typically, refunds show up on your credit/debit card within 2 business days after the refund is issued

If you run into any problems, feel free to call us at 844-431-1995.

Retail Returns

Please note that this policy applies solely to purchases made on thermos.com.

If you purchased Thermos products at a retail store or another website, please contact the place of purchase directly for their returns policy instructions.

If you have a question or issue with our warranty, please contact our Customer Service team at 800-831-9242 or at https://www.thermos.com/contacts.

Damaged Items

While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:

  1. Contact us via email within 24 hours of delivery to claim it as damaged

  2. To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. This will help us file the investigation immediately

  3. Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags

Depending on the nature of the damages, we will email you a shipping label to return the product(s). Please note that this only applies to the lower 48 states.

  1. If you opt to replace the item(s), we will replace the item(s) free of charge per available stock upon receipt of your return

  2. If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging

Defective Items

We test our products to ensure that you’re getting the highest quality tumblers, mugs and storage items out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery.

For confirmed defective items, we will issue a return shipping label to send the product(s) back. Please note that this only applies to the lower 48 states.

  1. We don’t offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) free of charge per available stock upon receipt of your return

  2. If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging

Payments

All charges, along with any refunds or concerns around charges, should be directed to Ally Commerce at 1-866-994-1354