Worldwide Offices

Consumers Customer Service: 
1-800-831-9242

USA Contact Information
Thermos L.L.C. - Corporate Headquarters
475 N. Martingale Road
Suite 1100
Schaumburg, IL 
USA 60173
Phone: 847-439-7821
Fax: 847-593-5570

Retailers/Commercial/
Ad Specialty Customer Service: 
1-800-243-0745

Authorized Product Returns
Thermos L.L.C.
ATTN: Consumer Service Returns
355 Thermos Drive
Batesville, MS 38606
Phone: 1-800-831-9242
Fax: 662-563-2175

Canada Contact Information

Canadian Thermos 
Products Inc.

475 N. Martingale Road
Suite 1100
Schaumburg, IL 60173
Tel: 416-757-6231 
Toll Free: 1-800-669-7065 
Fax: 416-757-6230
Email: Email Service

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Contact Information


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PLEASE NOTE
If you are inquiring about Thermos®
Brand Barbecue Grills, please contact:

Char-Broil™/Thermos™ Grills Consumer Relations
P.O. Box 1240
Columbus, GA 31904

Customer Service: 1-800-241-7548