This policy is intended to help you understand how Thermos L.L.C., its subsidiaries, parents, and affiliates (“Thermos”, “we”, or “us”) collect, use, and safeguard the information you provide on our Websites.
If you browse any Thermos Websites, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal information or you may provide personal information. For example, we will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal information when you register to receive additional information regarding our products and services, enter to win a prize via a promotion, or send us a question. Even if you choose not to give information we request, you can still visit most portions of the Thermos Websites, but you may be unable to access certain options, promotions, offers, and services.
The Websites may use a third party vendor to provide purchasing and other online retail services. When you place an order for a product, Thermos or our third party vendor needs to know your name, e-mail address, mailing address, address associated with credit card, and credit card number and expiration date. This personal information is required so that Thermos or our third party vendor can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status. All Internet transactions with Thermos or our third party vendor are performed on a secure server that encrypts your credit card information to minimize the likelihood that unauthorized third parties can access such information.
If you provide us with personal information, we may place you on a list to receive emails regarding product updates, special offers, important issues, or new products. To help us implement such emails, we may share your personal information with our third party marketing advisors such as a public relations company or email marketing company. If you do not wish to receive e-mail updates, please click the “unsubscribe” link available in the email we send to you or contact us at the contact points specified below.
Use of Personal Information
We may use the personal information you provide for marketing and promotional purposes or to investigate or respond to a specific request you submit to us. Thermos does not rent, sell or otherwise distribute to third parties, your personal information entered on the Websites, other than as described in this policy. We also may use your personal information for additional purposes as expressly described in the Official Rules posted for each promotion (e.g., contest or sweepstakes). While we use reasonable efforts to safeguard the confidentiality of your information, Thermos will have no liability for disclosure of any information obtained due to errors in transmission, the unauthorized acts of third parties, or other inadvertent disclosures made despite our reasonable efforts to prevent such disclosures.
We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize website content and advertising to deliver a better experience to our users.
Cookies and IP Tracking
The Websites also may detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer our Websites. No personal information is obtained, rather just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user traffic patterns.
Thermos reserves the right to disclose user’s personal information in special cases. For example, when we have reason to believe that disclosing this information is necessary to identify, contact, or bring or respond to legal action involving someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of Thermos Websites, or anyone else that could be harmed by such activities. Also, we may disclose user’s personal information to cooperate with law enforcement authorities. To help us prepare for, respond to, or implement any legal actions, we also may disclose your personal information to our third party legal advisors or our third party insurance advisors. In addition, we may disclose personal information without notice to you in response to a subpoena or discovery request, when we believe in good faith that the law requires it, when all of our business assets are being sold to a third party, or to respond to an emergency situation.
Policies for Children
We encourage parents and guardians to monitor and participate in their children's online activities. No information should be submitted to the Websites by users under 13 years of age, and users under 13 years old are not allowed to register for newsletters or other emails. In addition, users under 18 years of age are not allowed to make purchases. Where appropriate, Thermos may ask you to indicate your age to verify compliance with these policies. Thermos does not knowingly collect information from our users under 13 years of age or provide any personally identifying information from such users to any third party for any reason whatsoever. We do not allow users known to be under 13 years of age to receive direct marketing communications from Thermos or from our third party advisors.
Please be advised that our Websites may contain links to third-party websites. The linked websites are not under the control of Thermos, and we are not responsible for the contents or privacy practices of any linked websites or any link on a linked website.
Changes to Policy
Thermos also reserves the right to change or update this policy, or any other policy or practice, at any time. Any changes or updates will be effective immediately upon posting to the Thermos Websites. However, any changes will not apply to any disputes of which the parties have actual notice on or prior to the date the change is posted on either of the Websites.
Attention: Legal Department
475 N. Martingale Road Suite 1100
Schaumburg, IL 60173